Knowledge Enterprise

The NUS Quality Service Day, as part of the University's Centennial celebrations, has gone “glam” with a new category, NUS Quality Service Superstars. At the event (5 Jan) held at University Cultural Centre, audience voted for their Superstar out of three finalists who had pitched their artistic talents to bring out the message on the importance of service and quality excellence. The finalists were Computer Centre's Gallery Walk through a World of Ideas; Department of English Language and Literature's Reach for Quality, Reach for Productivity; and Faculty of Arts and Social Sciences' TEAMing with Ingredients: The Angklung Story. The team from Faculty of Arts and Social Sciences emerged Superstar.

SERVICE SUPERSTAR: The team from Faculty of Arts and Social Sciences demonstrating the importance of teamwork and the skill of managing a team through a skit called The Angklung Story.

Associate Professor Tan Kay Chuan, Acting Director, Office of Quality Management said at the award ceremony that the implementation of suggestions and projects from staff submitted from Oct 2004 to Sept 2005, have saved more than a quarter million dollars through productivity improvement and waste cutting.

Winners:

Best Individual Effort of the Year Award
Mr Nik Azizi Bin Mat Zin, Centre for Instructional Technology; Miss Jacqueline Chow Foong Chan, Office of Student Affairs; Mdm Helen Lee, Office of Student Affairs

Outstanding Suggestion of the Year Award
Mr Chok Kho Kheng, NUS Centre For the Arts: To have a better control with visible, integrated and centralised air-conditioning control system; School of Computing (Dean's Office): Merging multiple pdf files into one file for free; School of Computing (Dean's Office): NETS/CashCard transactions for general purpose

Outstanding Voice Participation Award
(for departments with 25 staff or less)
Centre for Development of Teaching & Learning; Office of Bachelor of Technology Programme; Eusoff Hall

Outstanding Voice Participation Award
(for departments with more than 25 staff)
Office of Alumni Relations; Office of Student Affairs; Centre for Instructional Technology

IQ Awards (Outstanding Award)
Breakthrough, Office of Estate and Development: To improve the provision of an effective and conductive solution for hot-water tap of the hot and cold water dispenser; IMMS, Engineering IT Unit: Integrated mark management system (IMMS) II; ITU, Faculty of Arts & Social Sciences (Dean's Office) and Computer Centre: Web directory of researchers

IQ Awards (Merit Award)
Arete, NUS Libraries: To develop an effective procedure of responding to fire alarm; Data Warehouse, Engineering IT Unit: Faculty of Engineering Data Warehouse; Fast & Reliable Service with a Smile, Office of Estate and Development: Improved direction signage for NUS events; The Innovators, Faculty of Law: Personalised conference publicity

IQ Awards (Commendation Award)
D-Space, Office of Estate and Development

NUS Quality Service Awards
Dr Chin Wee Shong, Department of Chemistry; Mr Foo Choo Keng, University Health and Wellness Centre; Mr Joseph Lau, Department of Biochemistry; Mdm Liew Chye Fong, Department of Biological Sciences; Mr Palaniappan Rachandran, Office of Estate & Development; Assoc Prof Roger Tan Choon Ee, Faculty of Science (Dean's Office); Miss Wong Swee Eng, Faculty of Arts & Social Sciences (Dean's Office); Mrs Wong Wai Peng, Department of Biological Sciences; Ms Jessie Yeo Suat Kee, Department of Building; Ms Amelia Yuen Fong Pheng, Faculty of Arts and Social Sciences (Dean's Office)

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